Last Updated on Jan 22, 2024
<Me>
I’d like two of my accounts merged.
<CS Mayank>
Thank you for contacting EA Help. My name is Mayank and I would assist you today with your concern
Please do not worry about it, we will try our best to help you with this issue.
kindly provide your username and email address so that we can locate the account
Also, if you have any further questions regarding this or any other issues, d please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com , or ask our community experts by visiting Answer HQ at http://answers.ea.com. Thanks again for contacting EA Help.
<Me>
The accounts I want to merge are redacted (redacted) (the new account) and redacted (redacted) (the old account). I want the stuff from redacted to be the account receiving the goods from redacted (ie redacted is the destination account). I don’t know how this merging thing works. If I have to blow up both of them, so be it.
<CS Viola>
Thank you for reaching out to EA help!
My name is Viola and I will be assisting you today.
I would like thank you for taking your time to share your concern with us.
I understand that you are having a concern regarding The Merging of the account.
Please be rest assured we will do our best to help you with your concern.
Just so you know, all EA account are lock due to security reasons and we need to verify them to proceed further.
Also thank you for confirming your email and EA ID we have successfully located your account and sent you a 6 digit verification code in your email please check your inbox and your spam folder.
Awaiting your response.
Should you need any further assistance you can contact us through our live chat channel https://www.help.ea.com and select the option as live chat.
Thank you for contacting EA Help!
Have a great day.
<Me>
The code you sent to redacted is redacted.
Did you also send one to redacted? If you did, I didn’t receive it.
<CS Manish>
Hi there,
Thank you for reaching out to EA help!
My name is Manish and I will be assisting you today.
I would like thank you for taking your time to share your concern with us.
I understand your concern.
ACCOUNT MERGER DISCLAIMER
n order to merge your EA Accounts, I’ll need to remove your games from the old EA Account so we can add them to the primary EA Account. When I do this, you will lose the progress, saved data, and stats from your games saved online on EA servers to your old EA Account. This includes:
any content you’ve saved to the cloud
any online and multiplayer data, such as Apex Legends stats or FIFA or EA SPORTS FC Ultimate Team content
any purchases you’ve made on the old EA Account we’re moving the games from, including in-game currency and anything you’ve bought using in-game currency
any EA games you’ve downloaded and purchased on Steam or Epic
any content, online and multiplayer data and purchases made in games accessed via an active EA Play subscription on the old EA Account
and potentially any offline saved data on your device.
I can only move full games (excluding FIFA, EA SPORTS FC, Apex Legends, SWTOR, Third-Party games and games downloaded from the Play List from any active EA Play subscription on the old EA Account), so any Alphas, Betas, or Demos will be lost, and not moved to your new primary EA Account.
[If they have The Sims 3 content on their account: If you play The Sims 3 and have purchased Worlds for your game, the Worlds and any game saves you have with Worlds will be inaccessible. That means you will not be able to play any of your game saves and would need to create new ones without Worlds to play your game.]
Once we merge your accounts into the primary EA Account and all of your content is in one place, all of your old accounts will be deactivated.
Now that you know what will happen when we combine accounts, do you understand these risks and agree to an account merger?
Awaiting response.
Should you need any further assistance you can reach out to us any time or you can also contact us through our live chat channel https://www.help.ea.com and select the option as live chat.
Thank you for contacting EA Help!
Have a great day.
<Me>
Yes.
<Me, again a full day later>
Just checking in. I said yes.
<CS Binod>
Thank you for contacting us back at EA. This is Binod following up on your case.
Thanks for the confirmation. I would request you to please read the below conditions and recommendations of merging accounts relevant to your accounts and confirm if you want to proceed.
We can only transfer all Origin/the EA app PC games that are in the account. We can’t transfer only one or a few games.
We do not transfer duplicate games in order to preserve their accounts and games integrity.
We can’t transfer EA Play Memberships / Third-Party Games.
We can’t transfer SWTOR because a player’s SWTOR account is connected to the EA Account. If we remove the SWTOR game from the original EA Account, game data will be lost, and the game will be unplayable.
We do not transfer Apex Legends or the latest version of EA SPORTS FC in order to preserve accounts and games integrity. We recommend that the EA Account which has SWTOR, Apex Legends, any Third-Party games, the latest released version of EA SPORTS FC and/or an active EA Play membership to be the primary. However, if the player decides otherwise, they will lose all this content.
We can unlink the same platform account ID per EA Account every 6 months. If the platform account ID has already been unlinked in the past 6 months, the player will lose access to it once the old EA Account is deactivated.
I’ll look forward to your reply and appreciate for your patience and understanding on this matter.
You can check the status of your case from My Cases on EA Help.
https://help.ea.com/help-my-cases/
If you need more information, check out these resources:
https://help.ea.com/help-home/
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics https://answers.ea.com/. Visit Answers HQ to get help from other players in the community.
Follow http://eahelp/ for everything from outage info to game news.
Subscribe to EA Help on https://www.youtube.com/channel/UC0GKI1WjINB2BqHsaodnOeQ
Thanks again for contacting EA help.
<Me>
Yes. I want to proceed.
<CS Nishita>
Hello
Thank you for reaching out to EA help!
My name is Nishita and I will be assisting you today.
I would like to thank you for taking your time to share your concern with us.
I understand that your concern is regarding Merging account. Please be rest assured we will do our best to help you with your concern.
Thank you for your response.
To share any information or make any changes to your account I would need to do the owner verification, for that, I have sent a verification email, please check. The email has the subject line “Verify ownership of your EA Account” and you may have received it in your inbox or spam inbox.
I have shared you 6 digit code on your email please share the same here.
I will look forward to your reply and appreciate for your patience and understanding on this matter.
Should you need any further assistance you can reach out to us any time or you can also contact us through our live chat channel https://www.help.ea.com and select the option as live chat.
Thank you for contacting EA Help. Have a great day!
<Me>
Verification code: redacted
We did this before.
<CS Raja>
Thanks for reaching out.
Thank you for providing the code.
I would like to inform you that we won’t be able to merge the account however, we can transfer your content to the new account.
Let me know if you would like to proceed.
We will be waiting for your response.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thanks for contacting us and have a great day!
<Me>
I just want the contents of redacted (redacted) transferred to my current account: redacted (redacted).
<CS Himanshi>
Hello Player,
Thank you for contacting EA help. My name is Himanshi and I will assist you with your issue today.
I hope this email finds you in a great mood and health. Upon reviewing your case, I’ve gathered that you have contacted us regarding Merging accounts.. Please do not worry, I will surely try help you regarding your concern.
I am afraid but the code you have shared is expired. Please be informed that I have shared another 6-digit verification code on your registered email address.
In case you have any query, you can visit find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Please do not hesitate to let us know if if you need any further assistance. You can reach us on help.ea.com.
Thank you once again for contacting EA!
Have a great day and stay safe!
Kind Regards,
Himanshi
<Me>
And another verification: redacted
Don’t y’all communicate with each other?
<CS Richa>
Hello,
How are you doing today? Thank you for contacting EA Help. My name is Richa. I’ll be your EA Help specialist today.
After reviewing your email, I learned that you want to merge the accounts.
Thank you for the code. Please do not worry. I certainly understand your concern. I will try my best to assist you with fixing this concern and I also apologize for the inconvenience caused.
I would like to inform you old EA games might not transfer correctly due to being sunset and that if they are not transferred they will lose access to them once the account is deactivated. Does you want to proceed?
We will look forward to your reply and appreciate patience and understanding on this matter.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at
http://help.ea.com” or ask our community experts
By visiting Answer HQ at
“http://answers.ea.com“.
Follow EA support on Twitter for more news and information.
https://twitter.com/EAHelp.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thank you again for contacting EA help. Be safe, stay healthy and take care of yourself.
<Me>
Tapped Out is the only game I care about on the old account. You may proceed.
<CS Vinay>
Thanks for reaching out.
So, as intimated earlier I would again like to reiterate that we won’t be able to merge the account however, we can transfer your content to the new account.
Let me know if you would like to proceed.
We will be waiting for your response.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
Thanks for contacting us and have a great day!
<Me>
That’s what I want. Proceed.
<Me again, an hour later>
Do it, please.
<CS Ritika>
Hello there! thank you for contacting EA Help. My name is Ritika and I hope you’re doing well. I will assist you with your case today.
I completely understand your concern. Please be assured that I will try my best to assist you with the same.
Please share the email address?
I look forward to your reply:
For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries. We will be happy to help you with your concern.
It was a pleasure talking to you today. Thank you for contacting EA Help. Have a great day ahead!
Still need help? You can reach us on help.ea.com .
Ritika
EA Help
<Me>
We’ve been over this. There are 23 messages under this ticket number (redacted).
I want the stuff from my old account (redacted (redacted)) transferred to my current account (redacted (redacted))!
I’ve verified ownership of the old account 3 times now and the risks have been explained to me 3 times now. I’m starting to get pissed off.
<Me again, a correction>
The current account is redacted. I’m all flustered over here.
<CS Suhel>
Hi There,
Greetings from EA!
Thank you for contacting EA Help. My name is Suhel and I would assist you today with your concern.
I request you to confirm the email address so that we can assist you further.
We sincerely appreciate your time and patience. Looking forward to your reply.
Please feel free to contact us whenever you need our assistance. We will be more than happy to assist you. Still need help? You can reach us on help.ea.com.
Thanks & Regards
Suhel
EA Help
<Me>
My primary account: redacted (redacted)
My old account: redacted (redacted)
SOURCE: redacted (redacted)
DESTINATION: redacted (redacted)
My face right now:
\*gif of Angry kid in red shirt shaking a bottle while shouting “Angry!!!!!!”\*
<CS Rohit>
Thanks for contacting EA. My name is Rohit.
I hope you are doing good today! No worries will certainly help you with this.
In order to begin my investigation, Please Confirm the EA Account which will be your primary account
We await your response, please revert back to the same E-mail address.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on YouTube for video walkthroughs and guides.
Thank you for contacting EA.
<Me>
I already said the primary is redacted.
<CS Sunita>
Good morning,
Thank you for contacting EA Support! My name is Sunita. I hope this day goes well. I will be helping you today in connection with the report I received. I assure you that I will provide all relevant information on this subject. I understand your frustration. I see that you have been waiting for a long time. I recommend contacting us via live chat.
We do not have any number to share as there will be a dial-in option, otherwise we will be happy to provide it to you. If possible, please contact our live support team to allow us to provide better assistance and resolve this issue without further waiting. Here are the steps to contact our Live Support:
– Please go to https://help.ea.com/en/ .
– Please click Contact Us.
– Please select a product.
– Please select a platform.
– Please select a topic and then a problem.
– Please click the blue button (please select contact option).
– Please complete the Case Information and click Next.
– Select chat. I appreciate your patience and understanding in this matter. You can also find answers to frequently asked questions in the Help Center at http://help.ea.com or ask experts in our community by visiting Answer HQ at http://answers.ea.com. Please follow EA Help on Twitter, to receive current information. https://twitter.com/EAHelpThank you again for contacting EA Support. We encourage you to contact us again at https://help.ea.com if you require further assistance in resolving this issue or if you have any additional questions in the future. We wish you a nice day.
Best regards,
Sunita
<Me>
I can’t seem to get that to be an option… on *any* problem. Not even email.
<Me after finally getting chat to work>
I got into chat. The person who answered said it couldn’t be done. Now why would several email support agents tell me they could, then when I when it came time to do it, they ghost me?
<CS Ashish (I swear these can’t be real names)>
Thank you for contacting us back. My name is Ashish and I would assist you with your issue today.
I see that you’ve contacted us regarding merging your accounts. I will try my best to help you with the issue.
Thank you for the information. I can understand you frustration as I am also a gamer but no worries I am here to help.
I would like to inform you that we can only transfer the game but the progress will not be transferred.
Shall I proceed?
For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries.
Thanks again for contacting EA Help. It’s my pleasure talking with you and you’ve been great throughout the session. Have a great day ahead!
<Me oops, swype-o>
Tit all keep asking me that and I keep telling you “yes”. Yes! Yes! Do it!
<CS K… just K… and Sanjeev. There are two names in this one>
Hello! Thank you for contacting EA.
Hope all is well with you. Please accept my sincere apologies for not being able to resolve your issue in a timely manner due to the large volume of emails we receive these days.
Regarding this issue, I have reviewed your email and cannot determine if this issue has been resolved. Please tell us if you still need help? If no, and your issue has been resolved, please ignore this email.
While your issue is ongoing, please reply to this email with information that further describes the issue and we will be happy to provide you with the assistance you need.
We look forward to hearing from you.
Thank you for choosing EA, we look forward to providing you with further assistance.
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
I am looking forward for your reply. If you have any questions, let us know.
Thanks for reaching out to EA Help.
I have tried to fetch the details, but I am sorry as at the moment our tools are experiencing some issues so we are unable to fetch your details. I have noted the details of the case redacted and that you contacted during an outage. we will definitely assist you in this issue.
Thank you for contacting EA. My name is Sanjeev and I will assist you with your issue today.
First, I want to apologize for the time taken to get back to you. Your case was stuck due to some technical issues. Undoubtedly, it is not your fault and we’re sorry to make you feel neglected. Trust me, it was never our intention and all our customers are important for us.
Coming on to the issue, I am unable to understand whether it got resolved or not. If you still need further assistance, then please contact us back.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on YouTube for video walkthroughs and guides.
Thank you for contacting EA Help, and have a great day.
<Me>
NO! IT HAS NOT BEEN RESOLVED!! You all keep asking me if I want you to proceed with the merge, yet when I tell you I do want you to proceed, you do nothing… literally nothing! Nothing has been done on this case except your colleagues giving me the runaround—telling me they can do things, then don’t do those things.
<Me again, they literally gave me a case number that’s not even one of mine>
What is case redacted? It’s not on my list.
<CS Shubham>
Thanks for reaching out.
As I have checked, there are no games in the account redacted and there is no PC game in the account egingell@gmail.com and we can only merge PC games if there are games in both the accounts, so if you only want to change the emails of the account, then we can do that for you.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on Youtube for video walkthroughs and guides.
<Me>
It’s only The Simpsons Tapped Out that I care about. It’s not a PC game, but it definitely exists in redacted.
<CS Viola>
Hello,
Thank you for contacting EA Support. My name is Viola, I will be your assigned EA Support Expert today. After reviewing your email, I came to know that the concern is regarding Merge of the account. Please be assured I will provide you all the relevant information about the same.
I appreciate for your patience and understanding on this matter.
We would like to inform you that we are not able to find the The Simpsons Tapped Out in the EA Account with the email: ‘redacted‘
Can you re-confirm to us as well is this the same account that you are facing an issue with?
I hope you’d find these instructions helpful, but don’t hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp
Thank you again for contacting EA Help! And please feel free to reach out to us again through https://help.ea.com in case you need further assistance with this issue or any further queries you might have in the future.
Be safe, stay healthy and take care of yourself.
Best wishes,
Viola
<Me>
I can assure you with absolute certainty that there is indeed a Tapped Out game using the email address redacted.
Here’s a video proof of just how certain I am (it’s me logging in with said email address).
redacted
<CS Rajiandai>
Thanks for reaching out EA. I hope you are doing well. This is Rajiandai from EA Help following your case regarding merging your accounts.
Don’t worry, we will provide you all the relevant information about the same.
Thanks for your patience.
Upon checking your accounts, it seems that there is no PC game on your redacted account so, we cannot transfer the game means we cannot do the account merge for this account.
As have stated in the disclaimer shared previously which says:
We can only transfer all Origin/the EA app PC games that are in the account. ⚠️ We can’t transfer only one or a few games.
Because of this reason we won’t be able to do the merge for this account.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can check the status of your case from My Cases on EA Help.
If you need more information, check out these resources:
For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
Visit Answers HQ to get help from other players in the community.
Follow @EAHelp for everything from outage info to game news.
Subscribe to EA Help on YouTube for video walkthroughs and guides.
Thank you once again for contacting us!